Jaguar XJ (X351) V8-5.0L SC Technical Service Bulletin # JTB00218 Date: 110131 Entertainment System - 'No Playable Video' Message No: JTB00218

 Jaguar XJ (X351) V8-5.0L SC Technical Service Bulletin # JTB00218 Date: 110131
Entertainment System - 'No Playable Video' Message
No: JTB00218
2010 Jaguar XJ (X351) V8-5.0L SC   Page 54
Issue: 1
Date: 31 JAN 2011
SECTION: 415
'No Playable Video' Message Displayed
AFFECTED VEHICLE RANGE:
XJ (X351) VIN: V00001 - Onwards
Model Year: 2010 - Onwards
CONDITION SUMMARY:
Situation:
A No Playable Video message may be displayed on the High Level Display Front (HLDF) touchscreen and DVD video discs may not be able to be
played. This may be a result of HLDF software updating and the Audio Control Module (ACM) incorrectly detecting five Car Configuration Code
(CCF) DVD region code changes, causing the ACM to permanently set the last region code value as the default code. The correct DVD region code
for North America is "1".
Action:
In the event of a customer concern of the above, refer to the Repair Procedure outlined below to configure the Infotainment system special
applications.
PARTS:
No parts necessary
TOOLS:
IDS with latest IDS-DVD and Calibration File; first available on IDS-DVD124_V6.03 Calibration File 61 Jaguar-approved Midtronics Vehicle
Power Supply
Three (3) 1 - 4GB USB memory sticks (two with at least 256MB free space; one with MP3 / WAV/ AAC audio files)
WARRANTY:
NOTE:
Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only. Always
refer to DDW to obtain the latest repair time.
DDW requires the use of causal part numbers. Labor only claims must show the causal part number with a quantity of zero.
REPAIR PROCEDURE
CONFIGURE THE INFOTAINMENT SYSTEM SPECIAL APPLICATIONS
CAUTION:
Ensure all ignition "ON"/ ignition "OFF" requests are carried out; failure to perform these steps may cause damage to control modules in the vehicle.
CAUTION:
A Jaguar-approved Midtronics Vehicle Power Supply must be connected to the vehicle battery during IDS diagnosis / module programming.
NOTE:
Ensure the USB audio feature is functional prior to beginning this procedure.
1. Connect the Jaguar-approved Midtronics Vehicle Power Supply to the vehicle battery.
2010 Jaguar XJ (X351) V8-5.0L SC   Page 55
2. Turn ignition ON (engine not running).
NOTE:
IDS must be loaded with IDS-DVD124_V6.03 or later and Calibration File 61 or later.
3. Connect the IDS to the vehicle and begin a new Symptom Driven Diagnostics (SDD) session.
4. Follow the on-screen prompts, allowing SDD to read the VIN and identify the vehicle.
5. From the Session Type selection screen, choose "Diagnosis".
6. Select the Selected Symptoms tab, and then select:
^ Electrical > Information and entertainment system > Entertainment system
7. Select the Recommendations tab.
8. Run the Entertainment system - Infotainment system special applications candidate.
^ Follow all on-screen instructions to complete this task.
9. Select "No Playable Video Message Issue".
NOTE:
Ignore the SDD instruction to perform a vehicle lock-down procedure; this will be performed after removing IDS and the vehicle power supply.
^ Follow all on-screen instructions to complete this task.
10. Exit the current session.
11. Disconnect the IDS and the Midtronics Vehicle Power Supply from the vehicle.
12. To ensure new vehicle settings are communicated across required vehicle modules on completion of the software update carry out the following:
^ Switch the ignition "OFF".
^ Lock the vehicle; wait five minutes.
^ Unlock the vehicle.
^ Start the engine; leave running for two minutes.
^ Turn the engine "OFF".
^ Lock the vehicle; wait a further five minutes.
^ Unlock the vehicle.
^ Vehicle modules will have been reset successfully.
13. Verify infotainment system (AM / FM / SDARS / VIDEO / USB) operation.