JAGUAR : PARTS AND LABOR

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Friday, December 28, 2018

10. Disconnect the IDS and the Midtronics Vehicle Power Supply from the vehicle.Jaguar XF (X250) V8-5.0L SC Technical Service Bulletin # JTB001872 Date:

Thursday, December 27, 2018

DisclaimerJaguar XJ (X351) V8-5.0L SC Technical Service Bulletin # K088 Date: 110412

Campaign - Console Lid Release Button

No: K088

Issue: 1

Date: 12 APR 2011

THIS SERVICE ACTION IS VALID FOR A LIMITED TIME ONLY AND EXPIRES ON 30 APRIL 2013

SECTION: 501

Service Action: Center Console Lid Release Button

AFFECTED VEHICLE RANGE:

XJ (X351) VIN: V00001 - V15167

Model Year: 2010 - 2011

CONDITION SUMMARY:

Situation: A concern has been identified on certain 2010 - 2011 model year XJ vehicles within the above VIN range where the center console lid

release button cosmetic appearance may become "ribbed" and "wavy" over time. This could cause difficulty for customers in opening and closing

the console lid.

Action: Dealers are required to update all affected vehicles within their control and withhold them from retail delivery pending completion of the

rework actions detailed in this bulletin. Affected vehicles in the hands of owners should be repaired at the next available opportunity. At the time of

customer appointment, ensure that all outstanding service campaigns for each individual vehicle are identified and allocate sufficient time and

resources to complete all campaigns. Refer to the Repair Procedure outlined below to replace the Floor Console Stowage Compartment Lid Latch.

PARTS:

C2D 20372.......Button Qty: 1

TOOLS:

Refer to Workshop Manual for any required special tools

WARRANTY:

NOTE:

Repair procedures are under constant review, and therefore times / prices are subject to change; those quoted here must be taken as guidance only.

Always refer to DDW to obtain the latest repair time. Check DDW to ensure that the vehicle is affected by this Service Action prior to undertaking

any rework action.

Warranty claims should be submitted quoting Program Code K088 and the relevant Option Code. The Option Code which contain drive in / drive

out may only be claimed if the vehicle is brought back into the workshop for this action alone to be undertaken.

This Service Action is valid for a limited time only. Warranty claims with a repair date up to the 30 April 2013 closure date must be submitted for

payment within 30 calendar days of completion of the repair.

REPAIR PROCEDURE

REPLACE FLOOR CONSOLE STOWAGE COMPARTMENT LID LATCH

1. Refer to Workshop Manual section 501-12: Instrument Panel and Console, and replace the Floor Console Stowage Compartment Lid Latch.

1-888-327-4236 (TTY 1-800-424-9153), or go to http://www.safercar.gov.Jaguar XJ (X351) V8-5.0L SC Technical Service Bulletin # K084 Date: 101203

Campaign - Hood Latch Replacement

No: K084

Issue: 1

Date: 03 DEC 2010

THIS SERVICE ACTION IS VALID FOR A LIMITED TIME ONLY AND WILL EXPIRE ON 30 NOVEMBER 2012.

SECTION: 501

Service Action: Hood Safety-Catch Spring

AFFECTED VEHICLE RANGE:

XJ (X351) VIN: V00001-V10027

Model Year: 2010 - 2011

CONDITION SUMMARY:

Situation:

A small number of warranty reports have been received where difficulty in opening the hood was identified as the concern. Investigations revealed

that the hood spring retention cap was broken and the spring that lifts the hood was subsequently loose. Hood latch functionality is not impacted by

this condition; however, should a hood be closed in the failed state, access to the secondary hood latch release lever will be restricted.

Action:

Dealers are required to HOLD all affected vehicles in the VIN range above that are in their control and refrain from releasing the vehicles for new or

used vehicle sale pending completion of the rework action detailed in this Service Action.

For vehicles in dealer inventory, this Service Action should be performed in conjunction with the vehicle Pre-Delivery Inspection (PDI) and on all

vehicles prior to customer handover. Vehicles within the affected VIN range and already in the hands of owners should be updated at the earliest

convenience.

PARTS

TOOLS:

Refer to Workshop Manual for any required special tools

WARRANTY:

NOTE:

Always check DDW to verify that the vehicle is affected by this Service Action prior to undertaking any repairs as some vehicles may have been

reworked at the factory prior to dispatch. Repair procedures are under constant review and therefore times and prices are subject to change; those

quoted here must be taken as guidance only. Always refer to DDW to obtain the latest repair time.

Warranty claims should be submitted quoting the Program Code K084 and the relevant Option Code. As Option Codes are used, there is no

requirement to enter parts or labor; these are shown for information only. The Option Code which contains drive in / drive out may only be claimed

if the vehicle is brought back into the workshop for this action alone to be undertaken.

This Service Action is valid for a limited time only and will expire on 30 November 2012. All Warranty claims prior to this date must be submitted

for payment within 30 days of completion of the repair.

REPAIR PROCEDURE

SECURE SAFETY-CATCH SPRING / REPLACE HOOD LATCH

WARNING:

The hood latch spring may suddenly release from the hood latch. Ensure that care is taken when carrying out the following procedure. Failure to

follow this instruction may result in personal injury.

WARNING:

Ensure suitable eye protection equipment is used during this procedure.

CAUTION:

Ensure the hood is opened slowly after releasing the hood latch.

CAUTION:

Stand to side of the hood, wherever possible at arms length away from spring mechanism, when opening the hood after releasing the secondary latch

handle.

1. Carefully, open the hood gradually only enough to insert a suitable piece of wood. (Figure 1)

CAUTION:

Stand to side of the hood, wherever possible at arms length away from spring mechanism, when inserting the piece of wood.

2. Insert a suitable piece of wood under the hood latch. (Figure 1)

CAUTION:

Stand to side of the hood, wherever possible at arms length away from spring mechanism, when installing the cable tie.

3. Install a cable tie through the spring and around the hood latch. (Figure 2)

4. Fully open the hood.

5. Remove the piece of wood.

CAUTION:

Stand to side of the hood, wherever possible at arms length away from spring mechanism, when removing the secondary latch from the hood.

CAUTION:

The cable tie MUST remain on the displaced hood latch.

6. Remove the hood latch: (Figure 3)

^ Use a suitable marker to mark the fitted position of the hood latch.

^ Remove the three Torx bolts.

7. Install the new hood latch.

^ Loosely install the three Torx bolts.

^ Align the hood latch to the marked position.

^ Tighten the three Torx bolts to 9Nm (6.6lbf ft).

Wednesday, December 26, 2018

Jaguar XJ (X351) V8-5.0L SC Technical Service Bulletin # JTB00281 Date: 130207

Body - Roof Opening Panel Frame Corrosion

J1B00281NAS1

07 FEB 2013

SECTION: 501-17

Roof Opening Panel Frame Corrosion

AFFECTED VEHICLE RANGE:

MARKETS:

NAS

CONDITION SUMMARY:

Situation: Corrosion on the roof opening panel frame, which can be seen when the roof opening panel is open, may be evident.

Cause: This may be caused by insufficient thickness of coating on the frame.

Action: In the event of a customer concern of the above, refer to the Repair Procedure outlined below.

PARTS:

WARRANTY:

REPAIR PROCEDURE:

NOTE:

This repair Procedure must be carried out on both sides of the roof opening panel.

1. Remove the roof opening panel (TOPIx Workshop Manual section 501-17: Roof Opening Panel).

2. Using a suitable tool, remove the seal from the edge of the roof opening panel.

3. Move the rubber seal aside, allowing access to the corroded area.

4. NOTE:

Example of the corrosion area.

When the rubber seal has been moved aside, the corroded area can been seen.

5. Using a suitable de-greasing agent, de-grease the area to be worked on.

6. NOTE:

Mask off the roof opening panel aperture and the surrounding area to make sure no dirt or dust will ingress into the vehicle.

Using a suitable tape, mask the rubber seals off to protect from damage.

7. Using a suitable air line, make sure the area is dry and free from dirt and grease.

8. Using 120 - 360 grit sandpaper, sand the corroded area(s) down by hand.

9. Using a suitable air line, make sure the area is dry and free from dirt and dust.

10. Prepare surrounding area for painting.

11. Using a suitable rust converter agent, treat the corroded area completely and allow to dry thoroughly.

12. Using a suitable de-greaser, clean the area.

100

13. Using a suitable soft-edge masking, mask the are shown and mask off the rest of the surrounding vehicle.

14. Using a suitable aerosol primer, prime the affected areas and allow to dry completely.

101

15. NOTE:

Allow each coat of paint to dry completely before applying the next coat of paint

When the aerosol primer has dried completely, use U-POL UP0801 satin Black (or equivalent), apply three (3) coats of paint on each side of

the roof opening panel being repaired.

16. WARNING:

Make sure no damage is caused to the vehicle or tape using the hot air gun.

NOTE:

Using a suitable hot air gun will help with fitting the textured tape to ensure no creases are made to the textured tape.

When the paint has dried completely, apply the textured tape to the affected area.

^ Apply the textured tape to both sides of the vehicle, ensuring it is fitted correctly with no creases or damage.

102

17. Make sure the textured tape is fitted correctly under both fixed glass panels.

18. Refit the rubber seals.

19. Install the roof opening panel (TOPIx Workshop Manual section 501-17: Roof Opening Panel).

^ Verify roof opening panel operation.

DisclaimerJaguar XJ (X351) V8-5.0L SC Technical Service Bulletin # JTB00236 Date: 110919

Body - Panoramic Sunroof Roof Panel Noise

No. JTB00236 (ISSUE 1)

19 SEP 2011

SECTION: 501

Panoramic Roof Noise

AFFECTED VEHICLE RANGE:

XJ (X351)

VIN:

V00001 - V24464 (Standard wheelbase)

V00001 - V24700 (Long wheelbase)

Model Year: 2010-2012

CONDITION SUMMARY:

Situation:

A noise may be evident from the Panoramic roof opening panel while driving over uneven surfaces.

NOTE:

To ensure there are no noises from the Panoramic roof, it is necessary to allow the Panoramic roof to move with the body as it twists rather

than try to constrain it as per the current design. For this reason, it has been determined that certain fixings should be rigid and others should

be free to slip. Where rigid joints are required, additional fixings have been supplied and the current fixings must be checked for correct

torque levels. Where free to slip, washers are required to prevent noise, but it is also important not to over-torque the fixings. Follow the

Repair Procedure outlined below to complete this procedure.

This may be caused by movement in the Panoramic roof joints when torsional inputs are applied to the vehicle, resulting in a stick! slip condition of

the joints. This stick / slip condition may result in noise generation.

Action:

In the event of a customer concern of the above, refer to the Repair Procedure outlined below to repair the Panoramic roof.

PARTS:

D23230 Service kit Qty: 1

TOOLS:

Refer to Workshop Manual for any required special tools

WARRANTY:

NOTE:

Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only.

Always refer to DDW to obtain the latest repair time.

DDW requires the use of causal part numbers. Labor only claims must show the causal part number with a quantity of zero.

Normal Warranty policies and procedures apply

Tuesday, December 25, 2018

10. Disconnect the IDS and the Midtronics Vehicle Power Supply from the vehicle.Jaguar XF (X250) V8-5.0L SC Technical Service Bulletin # JTB00181Date: 100520

Jaguar XJ (X351) V8-5.0L SC Technical Service Bulletin # JTB00248 Date: 120309

Body - Exterior Door Handle Sticking In The Open Position

JTB00248NAS1

09 MAR 2012

SECTION: 501

Exterior Door Handle Sticking in the Open Position

AFFECTED VEHICLE RANGE:

XJ (X351) VIN: V00047 - Onwards

Model Year: 2010 - Onwards

CONDITION SUMMARY:

Situation:

After opening any door with the exterior handle, the following may occur:

^ The exterior door handle may stick in the open position

^ The door may not latch; and

^ With the ignition "ON", the "door open" warning may be activated

Action:

In the event of a customer concern of the above, refer to the Repair Procedure outlined below to rework the affected door(s) exterior handle.

PARTS:

No parts necessary

TOOLS:

Refer to Workshop Manual for any required special tools

WARRANTY

REPAIR PROCEDURE

REWORK EXTERIOR DOOR HANDLE(S)

CAUTION:

Make sure no damage is caused to the vehicle or the vehicles paint work.

NOTE:

Do not disconnect the electrical connector.

1. Refer to Workshop Manual section 501-14: Handles, Locks, Latches and Entry Systems, and remove the affected door handle:

^ Perform steps 1-2 only.

CAUTION:

Make sure no damage is caused to the vehicle or its paint work.

2. Use a suitable tool to remove the molded rib on both sides of the handle.

^ Make sure that all the excess plastic has been fully removed from the door handle.

3. Refer to Workshop Manual section 501-14: Handles, Locks, Latches and Entry Systems, and install the reworked door handle.

4. Verify door handle operation.

5. Repeat steps 1-4 on each affected exterior door handle.

Monday, December 24, 2018

DisclaimerJaguar XJ (X351) V8-5.0L SC Technical Service Bulletin # JTB00241 Date: 111025

Fuel System - Misfire/Hard Start/Rough Idle/Poor Economy

No. JTB00241NAS1

25 OCT 2011

SECTION: 303

Engine Misfire / Injector Clogging / Air Intake System Cleaning

AFFECTED VEHICLE RANGE:

CONDITION SUMMARY:

Situation:

The engine may exhibit a misfire, poor fuel economy, hard starting, and / or a rough idle condition. The engine Malfunction Indicator Lamp (MIL)

may also be illuminated with misfire Diagnostic Trouble Codes (DTC) P0301 through P0308 and P0316, depending on the affected cylinder(s),

stored in the Engine control module (ECM). This may be caused by poor fuel quality or fuel contamination, leading to clogged fuel injectors and

restricting the fuel injector flow rate.

NOTE:

After basic testing has been carried out (checking coil and harness for damage, checking injector harness connections, spark plug fouling, correct

fuel pressure, no fuel filter blockages etc) and if no fault can be found, then using the BG special tool (BG 9210 [or BG 9290] VIA(TM) Vehicle

Injection Apparatus) and cleaner (BG Air Intake System Cleaner 206 and BG 44K(R) Power Enhancer(R) 208) please carry out a fuel induction

system cleaning.

Action:

In the event of a customer concern of the above, refer to the Repair Procedure outlined below to clean the fuel injection system using a pressure

cleaner.

PARTS:

NOTE:

Both BG Air Intake System Cleaner 206 and BG 44K(R) Power Enhancer(R) 208 are to be locally sourced and must be claimed as 'sublet', using

code 'ZZZ001'.

BG Air Intake System Cleaner - BG part number 206 (11oz can)

BG 44K(R) Power Enhancer(R) (added to fuel tank) - BG part number 208 (11oz can)

TOOLS:

NOTE:

Each dealer will be provided with both special tools free-of-charge from BG.

VIA(TM) Vehicle Injection Apparatus - BG part number 9210 or 9290

Single remote flexible holder with spray jet - BG part number 9245K

WARRANTY:

NOTE:

Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only.

Always refer to DDW to obtain the latest repair time.

NOTE:

Both BG Air Intake System Cleaner 206 and BG 44K(R) Power Enhancer?208 are to be locally sourced and must be claimed as 'sublet',

using code 'ZZZ001'.

DDW requires the use of causal part numbers. Labor only claims must show the causal part number with a quantity of zero.

Normal Warranty policies and procedures apply

REPAIR PROCEDURE

CLEAN FUEL INJECTION SYSTEM

1. Refer to Workshop Manual, section 303-04: Fuel Injection Component Cleaning Using Pressure Cleaner, and clean the fuel injection system.

Jaguar XJ (X351) V8-5.0L SC Technical Service Bulletin # K1173 Date: 120827

Campaign - Panoramic Roof Creak

K117NAS3

27 AUG 2012

ISSUE 3 CHANGES ARE HIGHLIGHTED IN GRAY THIS SERVICE ACTION IS VALID FOR A LIMITED TIME ONLY AND WILL

EXPIRE ON 28 FEBRUARY 2014

SECTION: 501-17

Service Action: Panoramic Roof 'Creak'

AFFECTED VEHICLE RANGE:

XJ (X351) VIN: V00047 - V24460 (standard wheelbase)

V00048 - V24700 (long wheelbase)

Model Year: 2010 - 2012

CONDITION SUMMARY:

Situation:

Under certain conditions, a limited number of 2010 - 2012 model year XJ vehicles may experience torsional loads which may cause slight movement

in the Panoramic Roof joints. In some vehicles, this may lead to the generation of noise as the joint 'slips' and 'sticks'.

Action:

Retailers are required to 'HOLD' the affected vehicles within your control and refrain from releasing the vehicles for onward distribution and sale

pending completion of the rework action detailed in this Technical Bulletin. For vehicles in retailer inventory, this Service Action should be

performed in conjunction with the vehicle Pre-Delivery Inspection (PDI). For vehicles in retailer inventory which have already had the PDI

completed, this Service Action should be completed prior to final preparation / customer handover.

Vehicles already in the hands of owners may be updated as required at their earliest customer prior to the expiration date. At the time of customer

appointment, ensure that all outstanding service campaigns for each individual vehicle are identified and allocate sufficient time and resources to

complete all campaigns.

PARTS

TOOLS:

Refer to Workshop Manual for any required special tools

Sunday, December 23, 2018

Jaguar XJ (X351) V8-5.0L SC Technical Service Bulletin # JTB00278 Date: 121212

Cooling System - Water Pump Leak

JTB00278NAS1

12-DEC-12

SECTION: 303-03

Engine Coolant Leak at Coolant Pump

AFFECTED VEHICLE RANGE:

XF (X250) 5.0L V8 Only VIN: R36915-Onwards

Model Year: 2010-Onwards

XJ (X351) VIN: V00047-Onwards

Model Year: 2010-Onwards

XK (X150) VIN: B32753-Onwards

Model Year: 2010-Onwards

CONDITION SUMMARY:

Situation:

The fluid level in the engine coolant system expansion tank may fall below the minimum level over a period of time or a Low coolant level message

is displayed in the message center. Upon inspection, a leak may be found to be from the front of the engine-driven coolant pump together with

excessive wear of the coolant pump bearing.

NOTE:

The coolant pump can display some dry coolant residue on the pump body and surrounding area during normal operation. A small amount of coolant

may temporarily weep through the pump seals or from the evaporation chamber. This does not affect the operation of the pump or the cooling system

and does not damage the coolant pump. A small amount of dry coolant residue on the pump body, pulleys, belts, or around the front of the engine is

not alone sufficient justification for changing a coolant pump.

Cause:

This may be caused by coolant ingress into the coolant pump bearing housing, leading to corrosion of the bearing and incorrect support for the

impeller shaft, leading to accelerated wear of the mechanical flat-face of the seal and a coolant loss sufficient to display the warning message.

Action:

In the event of a customer concern of the above, refer to the Repair Procedure outlined below.

PARTS:

No parts necessary

TOOLS:

Refer to Workshop Manual for any required special tools

WARRANTY

Normal Warranty policies and procedures apply

REPAIR PROCEDURE

NOTE:

The coolant pump can display some dry coolant residue on the pump body and surrounding area during normal operation. A small amount

of coolant may temporarily weep through the pump seals or from the evaporation chamber. This does not affect the operation of the pump

or the cooling system and does not damage the coolant pump. A small amount of dry coolant residue on the pump body, pulleys, belts, or

around the front of the engine is not alone sufficient justification for changing a coolant pump.

1. NOTE: Acceptable Coolant Pump Witness Marks

Check the coolant pump for witness marks before continuing.

^ Note the severity of any witness marks on the repair order.

2. Check the expansion tank level and message center for a low coolant warning; record on the repair order.

^ If there is low coolant in the expansion tank and or a low coolant message from the message center, continue to next step.

^ If a leak is located this must be claimed as a separate claim.

3. Top up the coolant to the correct level.

4. NOTE: A 1.0-1.5 PSI pressure drop is normal, and does not indicate a system leak. An air leak may also be present in the pressure test

equipment.

Carry out a cooling system pressure test to 1 bar (15 PSI) pressure test the system for 5 minutes.

^ Record the pressure drop (if any) on the repair order.

^ If there is a cooling system pressure drop of more than 1.5 PSI, then investigate the system for fresh wet leaks and record on a repair order.

A UV light may be helpful as there is a UV dye in the coolant.

^ If there is fresh wet coolant dripping from the pump - this indicates a leak. Coolant residue is normal and does not indicate a leak.

5. If no leak is found starting the engine from cold, listen for unusual noise (moaning, groaning, rumbling, grinding); record results on the repair

order.

6. Stop the engine; slacken the FEAD belt tensioner and slip the FEAD belt to one side.

7. Hold the coolant pump pulley firmly and rock it up and down by hand.

^ Feel for excessive play.

^ Rotate the pulley 1/4 turn and repeat the rocking motion a few times.

^ Record results on the repair order.

8. Spin the pulley and feel for roughness.

^ Record results on the repair order.

9. If there is excessive play in the pulley bearing, refer to Workshop Manual section 303-03 and replace the coolant pump; to be carried out as a

DisclaimerJaguar XJ (X351) V8-5.0L SC Technical Service Bulletin # J019 Date: 101117

Recall - Wiper Arm Securing Nut Check

No: J019

Issue: 1

Date: 17 NOV 2010

SECTION: 501

Safety Recall: Wiper Arm Securing Nut Check

AFFECTED VEHICLE RANGE:

CONDITION SUMMARY:

Situation:

A concern has been identified with certain 2010 - 2011 model year Jaguar XJ vehicles whereby the wiper arm securing nuts may suffer torque

relaxation as a result of an insufficiently controlled vehicle manufacturing assembly process.

Torque relaxation of the securing nut could potentially result in loss of wiper arm synchronization which can cause a clash of the wiper arms. If the

wiper arms lose synchronization and clash, they could detach from the vehicle and, in certain circumstances, the driver's forward vision could be

impaired.

Action:

Dealers are required to HOLD all affected new vehicles in your control and withhold them from onward distribution and sale pending completion of

the rework action. Refer to the Repair Procedure outlined below to check and tighten the windshield wiper arm securing nut to the correct torque.

For vehicles in dealer inventory, this Recall action should be performed as part of the Pre-Delivery Inspection (PDI) and be completed prior to

vehicle handover to the customer. Vehicles already in the hands of owners will be subject to the standard owner notification process.

For Recall notification details, refer to Service Bulletins 7-64CAN and 7-64USA.

PARTS:

No parts necessary

TOOLS:

Refer to Workshop Manual for any required special tools

WARRANTY:

NOTE:

Always check DDW to verify that the vehicle is affected by this Recall Action or any other Service Action prior to undertaking any repair as

some vehicles may have been repaired in port. DDW reflects only those vehicles affected and un-repaired.

NOTE:

Repair procedures are under constant review, and therefore times and prices are subject to change; those quoted here must be taken as

guidance only. Always refer to DDW to obtain the latest repair time.

Warranty claims should be submitted quoting the Program Code 'J019' together with the relevant Option Code 'B' or 'C'; this will result in payment of

the stated time. As Option Codes are used, there is no requirement to enter SRO information; these are displayed for information only. The option

that allows for drive in / drive out may only be claimed if the vehicle is brought back into the workshop for this action alone to be undertaken.

Normal Warranty policies and procedures apply

REPAIR PROCEDURE

INSPECT AND TIGHTEN WIPER ARM SECURING NUTS

NOTE:

Additional necessary windshield wiper repairs should be performed as a separate Warranty claim.

1. Ensure windshield wipers are in the parked position:

^ Turn ignition 'ON'.

^ Operate windshield wipers single wipe function, allowing the wipers to stop in the parked position.

^ Turn ignition 'OFF'.

2. Open the hood

CAUTION:

Use care when removing the wiper arm spindle nut cover to avoid damage.

3. Remove and retain the left-hand (LH) wiper arm spindle nut cover.

4. Loosen the wiper arm securing nut sufficiently to allow the wiper arm knuckle to realign with the wiper spindle.

5. Apply hand pressure on the wiper arm to ensure correct arm alignment to the spindle. (Figure 1)

6. Tighten the wiper arm spindle nut to 25Nm (18.5lbf ft).

7. Install the wiper arm spindle nut cover.

8. Repeat steps 3-7 to the right-hand (RH) wiper arm.

Saturday, December 22, 2018

DisclaimerJaguar XJ (X351) V8-5.0L SC Technical Service Bulletin # JTB00208 Date: 101122

Brakes - Electronic Park Brake Re-Calibration Procedure

No: JTB00208

Issue: 1

Date: 22 NOV 2010

THIS BULLETIN REPLACES S206-02; CHANGES ARE HIGHLIGHTED IN GRAY

SECTION: 206

Electronic Park Brake Re-calibration Procedure

AFFECTED VEHICLE RANGE:

CONDITION SUMMARY:

PARTS:

No parts necessary

TOOLS:

No special tools required

WARRANTY:

NOTE:

Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only.

Always refer to DDW to obtain the latest repair time.

DDW requires the use of causal part numbers. Labor only claims must show the causal part number with a quantity of zero.

Normal warranty policies and procedures apply.

REPAIR PROCEDURE

RECALIBRATE THE ELECTRONIC PARK BRAKE MODULE

1. Reset the Electronic Park Brake (EPB) module:

^ Switch the ignition 'OFF'.

^ Refer to Workshop Manual section 414-01: Battery, Mounting and Cables > General Procedures > Battery Disconnect and Connect, and

disconnect the negative battery cable.

^ Connect the negative battery cable.

2. Start the engine.

3. Firmly apply and release the footbrake five (5) times.

4. Confirm that the message 'NOT CALIBRATED' or 'APPLY FOOT AND PARK BRAKE' is displayed on the instrument cluster message center,

indicating that the parking brake is in calibration mode.

5. Lightly press the footbrake pedal.

6. Apply the parking brake by using the EPB switch.

7. Release the parking brake by using the EPB switch.

8. Release the footbrake.

9. Confirm that the brake warning lamp is no longer illuminated on the instrument pack and that the NOT CALIBRATED message is no longer

displayed in the message center.

10. Apply and release the EPB five (5) times to ensure no error is present

Jaguar XJ (X351) V8-5.0L SC Technical Service Bulletin # NHTSA10V578000 Date: 101112

Recall 10V578000: Wiper Arm Nut Torque

VEHICLE MAKE/MODEL: MODEL YEAR(S):

Jaguar/XJ 2010-2011

MANUFACTURER: Jaguar Land Rover North America, LLC.

MFR'S REPORT DATE: November 12, 2010

NHTSA CAMPAIGN ID NUMBER: 10V578000

NHTSA ACTION NUMBER: N/A

COMPONENT: Visibility: Windshield Wiper/Washer

POTENTIAL NUMBER OF UNITS AFFECTED: 6,475

SUMMARY:

Jaguar is recalling certain model year 2010-2011 XJ vehicles manufactured from JULY 28, 2009, through November 3, 2010. The front wiper arms

to spindle fixings were not torqued to specification during manufacturing. as a result, the securing nuts could fail to perform as intended, resulting in

a loss of wiper arm synchronization and a clash of the wiper arms.

CONSEQUENCE:

If the wiper arms lose synchronization and clash, they could detach from the vehicle, reducing a driver's visibility and increasing the risk of crash.

REMEDY:

Dealers will ensure the wiper arms are fitted securely onto the spindle and the securing nuts will be tightened to the correct torque. This service will

be performed free of charge. The safety recall is expected to begin on or before december 13, 2010. Owners may contact jaguar at 1-800-637-6837.

NOTES:

Jaguar safety recall No. J019. Owners may also contact The National Highway Traffic Safety Administration's Vehicle Safety Hotline at

Friday, December 21, 2018

1. Use the existing battery label to identify the battery as either 'flooded' or 'AGM':Jaguar XJ (X351) V8-5.0L SC Technical Service Bulletin # JTB00257 Date: 120726

Wheels/Tires - Balancing And Optimization

JTB00257NAS1

26 JULY 2012

SECTION: 204-04

Tire / Wheel Balancing and Optimization

AFFECTED VEHICLE RANGE:

CONDITION SUMMARY:

Situation:

The steering wheel may exhibit a vibration / shimmy while driving.

Cause: This may be caused by a road wheel / tire assembly imbalance and / or temporary tire flat-spotting.

Action: In the event of a customer concern of the above, refer to the procedure outlined below to balance and optimize the tire / wheel

assemblies and identify tires which may have a temporary flat-spot condition.

PARTS:

Wheel weights Locally sourced Qty: as required

TOOLS:

Hunter GSP9700 (or later) Road Force Balancer

NOTE:

To ensure that the road wheel / tire assembly is balanced correctly, Jaguar recommends the use of the Haweka 9700 hub-to-wheel five-fingered

clamp to support the road wheel I tire assembly on the balance machine.

WARRANTY:

NOTE: Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only.

Always refer to DDW to obtain the latest repair time.

NOTE:Factory wheel alignment and wheel balancing are covered for 12 months I 12,500 miles, (20,000 km) whichever occurs first, for OEM

equipment only. Refer to Warranty Policies & Procedures manual for further information.

DDW requires the use of causal part numbers. Labor only claims must show the causal part number with a quantity of zero.

Normal Warranty policies and procedures apply

Jaguar XJ (X351) V8-5.0L SC Technical Service Bulletin # K0692 Date: 120511

Recall - Driver Air Bag Module Replacement

K069NAS2

11 MAY 2012

ISSUE '2' CHANGES ARE LIMITED TO THE REMOVAL OF THE EXPIRY DATE

SECTION: 501

Service Action: Driver Air Bag Module Replacement

AFFECTED VEHICLE RANGE:

XJ (X351) VIN: V00001 - V03290

Model Year: 2010 - 2011

CONDITION SUMMARY:

Situation:

A limited number of driver air bag covers may have been incorrectly manufactured by the supplier away from Jaguars specifications. At

temperatures above 158°F (70°C), a portion of the air bag cover may detach during a deployment. This cover detachment does not affect the

performance or functionality of the air bag.

Action:

Dealers are required to update all affected vehicles within their control and withhold them from retail delivery pending completion of the rework

actions detailed in this bulletin. Affected vehicles in the hands of owners should be repaired at the next available opportunity. At the time of

customer appointment, ensure that all outstanding service campaigns for each individual vehicle are identified and allocate sufficient time and

resources to complete all campaigns. Refer to the Repair Procedure outlined below to replace the driver's air bag module.

PARTS

WARRANTY

REPAIR PROCEDURE

REPLACE DRIVER AIR BAG MODULE

1. Refer to Workshop Manual section 501-20B: Supplemental Restraint System - Driver Air Bag Module, and replace the driver air bag module.

NOTE:

Displaced air bag modules will not be placed on mandatory Warranty Parts Return and must be disposed of in accordance with all Federal,

State, and Local laws and regulations.

2. Refer to Workshop Manual section 501-20B: Supplemental Restraint System - Air Bag Disposal, and properly dispose of the removed driver

Thursday, December 20, 2018

Jaguar XJ (X351) V8-5.0L SC Technical Service Bulletin # K099 Date: 120420

Campaign K099 - Battery Monitoring System Replacement

K099NAS1

20 APR 2012

THIS SERVICE ACTION IS VALID FOR A LIMITED TIME ONLY AND WILL EXPIRE ON 31 MARCH 2014

SECTION: 414

Service Action: Battery Monitoring System Replacement

AFFECTED VEHICLE RANGE:

XJ (X351) VIN: V00339 - V20566

Model Year: 2010 - 2012

CONDITION SUMMARY:

Situation:

A concern has been identified on a limited number of 2010 - 2012 model year XJ vehicles within the VIN range above with the Battery Monitoring

System (BMS) where a flat battery / no-start condition occurs due to loss of Ah capacity.

Action:

Retailers are required to 'HOLD' all affected vehicles within their control and refrain from releasing the vehicles for onward distribution and sale

pending completion of the rework actions detailed in this bulletin. Affected vehicles in the hands of owners should be repaired at the next available

opportunity. At the time of customer appointment, ensure that all outstanding service campaigns for each individual vehicle are identified and

allocate sufficient time and resources to complete all campaigns. Refer to the Repair Procedure outlined below.

PARTS

TOOLS:

Refer to Workshop Manual for any required special tools

Jaguar XJ (X351) V8-5.0L SC Technical Service Bulletin # JTB00253 Date: 120418

Body - Luggage Compartment Lid May Not Drive Fully Open

JTB00253NAS1

18 APR 2012

SECTION: 501

Luggage Compartment Lid Power Strut Hinge - Strut Mount Broken

AFFECTED VEHICLE RANGE:

XJ (X351) VIN: V00001 - V33238

Model Year: 2010 - 2012

CONDITION SUMMARY:

Situation:

The luggage compartment lid may not drive fully open. This may be caused by the right-hand strut mount on the luggage compartment lid hinge

being broken or sheared off.

Action:

In the event of a customer concern of the above, refer to the Repair Procedure outlined below to replace the right-hand luggage compartment lid

power strut.

PARTS

TOOLS:

Refer to Workshop Manual for any required special tools

WARRANTY

REPAIR PROCEDURE

REPLACE LUGGAGE COMPARTMENT LID POWER STRUT

1. Refer to Workshop Manual, section 501-03: Body Closures, and replace the luggage compartment lid right-hand (RH) hinge.

Wednesday, December 19, 2018

DisclaimerJaguar XJ (X351) V8-5.0L SC Technical Service Bulletin # JTB00290 Date: 130308

Navigation Sys. - Point Of Interest Icons Not Displayed On Map

JTB00290NAS1

08 MAR 2013

SECTION: 415-00

Point Of Interest Icons Not Displayed on Navigation System Map

AFFECTED VEHICLE RANGE:

MARKETS:

NAS

CONDITION SUMMARY:

Situation: The navigation system Point Of Interest (POI) icons may not appear on the Touch-Screen Display (TSD). In some cases the POI button is

grayed out and cannot be selected or the POI button can be selected but POI icons do not appear on the navigation system map.

Cause: This may be caused by a software compatibility issue.

Action: In the event of a customer concern of the above, refer to the Repair Procedure outlined below.

PARTS:

No Parts Required

TOOLS:

NOTE:

This document is an 'Active Bulletin' that will display a functional programming shortcut if accessed within a diagnostic session using SDD.

IDS with latest IDS-DVD and Calibration File; first available on DVD133.02 v.128

Jaguar Land Rover-approved Midtronics Vehicle Power Supply

WARRANTY:

REPAIR PROCEDURE:

1. CAUTION:

Ensure all ignition 'ON' / ignition 'OFF' requests are carried out; failure to perform these steps may cause damage to control modules in the

vehicle.

CAUTION:

A Jaguar Land Rover-approved Midtronics Vehicle Power Supply must be connected to the vehicle battery during IDS / SDD diagnosis /

module programming.

NOTE:

IDS must be loaded with DVD133.02 v.128 or later

NOTE:

A USB memory stick with at least 256Mb capacity is required to carry out this procedure; make sure the memory stick is clear of any files

and formatted before use.

NOTE:

Before starting the download procedure, note the customer AM / FM / SDARS presets.

Connect the Jaguar Land Rover-approved Midtronics Vehicle Power Supply to the vehicle battery.

2. NOTE:

If SDD states 'One or more software parts are available to be downloaded', proceed with the software download.

NOTE:

If SDD states 'The overall download status of this module cannot be determined' or 'All software parts are at the latest release level', close the

application and move on to the next step.

Turn ignition 'ON' (engine not running).

3. Connect the Integrated Diagnostic System (IDS) to the vehicle and begin a new Symptom Driven Diagnostics (SDD) session.

4. Follow the on-screen prompts, allowing SDD to read the VIN and identify the vehicle.

5. Select the 'Selected Symptoms' tab, and then select the following:

^ Electrical > Information and entertainment system > Navigation system - Display > Features inoperative

6. Select the 'Recommendations' tab.

7. Select 'continue'.

8. From the Recommendations tab, select 'Run' to perform the 'Configure existing module - Audio front control module' option.

9. Follow all on-screen instructions to complete this task.

10. NOTE:

If SDD states 'One or more software parts are available to be downloaded', proceed with the software download

NOTE:

If SDD states 'The overall download status of this module cannot be determined' or 'All software parts are at the latest release level', close

the application and move on to the next step

Select the 'Selected Symptoms' tab, and then select the following:

^ Electrical > Information and entertainment system > Navigation system - Display > Features inoperative

11. Select the 'Recommendations' tab.

12. Select 'continue'.

13. From the Recommendations tab, select 'Run' to perform the 'Configure existing module - Front control/display interface module (high level

display front)' option.

14. NOTE:

When all tasks are complete, make sure the USB memory stick is removed from the vehicle Follow all on-screen instructions to complete

this task.

15. Exit the current session.

16. Disconnect the IDS and the vehicle power supply from the vehicle.

17. NOTE:

On completion of the downloads, it may be necessary to reset the state within the navigation menu Start the engine; check the audio and

navigation systems for correct operation.

^ If the state requires resetting, select from the Navigation menu: Destination entry > Search country > Select required state.

18. Reset the AM / FM / SDARS presets/date/time and other customer configurable options.

19. NOTE: During the software download process, all previously paired Bluetooth(R) devices will be erased.

Advise the customer that any previously paired Bluetooth(R) devices will need to be paired again.

Jaguar XJ (X351) V8-5.0L SC Technical Service Bulletin # JAGA501-001 Date: 060622

Body - Windshield Damage Diagnostic Guide

NUMBER:

JAGA501-001

MODEL:

ALL

DATE:

June 22, 2006

SECTION: 501-11

Windshield Damage Diagnostic Aid

AFFECTED VEHICLE RANGE:

All Jaguar Vehicles

CONDITION SUMMARY:

INTERPRETATION OF GLASS DAMAGE SYMPTOMS

Situation:

This information only bulletin has been issued to aid dealers to determine whether windshield damage has been caused by an outside influence, or a

manufacturing concern.

Action:

Follow the steps outlined in the Repair Procedure to determine whether windshield damage has been the result of outside damage.

PARTS:

Information only

WARRANTY:

NOTE:

The following offer illustrations of common windshield damage conditions and how to determine if the damage is a result of outside

influences (not warrantable) or of manufacturing problems (warrantable)

Normal warranty policy and procedures apply.

Service Information

Diagnosis

1. Clean damaged windshield area.

2. Perform visual inspection for signs of impact. Low impact damage will appear as a small point along a single crack and can be confirmed by

the pen test (see step 6). Moderate impact damage will appear as multiple cracks radiating from a point. High impact damage appears as many

cracks radiating from the impact area.

3. If visual inspection and pen test do not show surface damage point a flashlight at a 45 degree angle along the cracks in the black painted area

of the windshield (see illustration E80543 in step 7).

4. Look for radial cracks similar to illustration E80544 (step 8).

5. If radial cracks are present then cracks are caused by a stone impact and are not warrantable.

6. Slowly run the tip of a ballpoint pen along the crack. If there is an impact present the tip will catch in the depression caused by the impact.

Examples of Damaged Windshields Caused by Stone Impact

7. Flashlight test.

8. View from outside using flashlight (radial cracks). Several radial cracks emanate from origin point.

9. Low impact resulting in single crack.

10. Moderate impact resulting in several cracks.

11. High impact resulting in many cracks.

Examples of Damaged Windshields Caused by Stone Impact at the Black Paint Area

NOTE:

The three examples below all show evidence liking to stress cracking. This must be confirmed using the ballpoint pen test previously

described (in step 6) before any claim is made. Claims subsequently found to be caused by small stone damage will be rejected.

12. Crack along cowl.

13. Crack along roof line.

14. Crack along A-pillar.

Examples of Windshield Defect Covered by Warranty

NOTE:

Warrantable items include imperfections in glass manufacturing and factory assembly such as: distortion delamination spalling bubbles

visual flaws between windshield layers and stress cracks.

15. Distorted glass.

16. Bubbles (Delamination).

17. Edge delamination (Spalling).

Tuesday, December 18, 2018

Jaguar XJ (X351) V8-5.0L SC Technical Service Bulletin # JTB00250 Date: 120703

Body - A-Pillar 'Creak' Noise

JTB00250NAS1

03 JULY 2012

SECTION: 501

A-Pillar Creak Noise

AFFECTED VEHICLE RANGE:

XJ (X351)

VIN: V00047 - V27000

Model Year: 2010 - 2012

CONDITION SUMMARY:

Situation:

A creak noise from the right-hand (RH) A-pillar may be heard from inside the vehicle.

Cause:

This may be caused by the bonded body panels at the seam joint.

CAUTION:

To avoid cross-contamination (galvanic corrosion), this repair must be carried out using either a new unused drill bit or an aluminum repair-only

drill bit.

Action:

In the event of a customer concern of the above, refer to the Repair Procedure outlined below to perform an A-pillar creak repair.

PARTS:

C2C10349 ............... Rivet Qty: 2

TOOLS:

Refer to Workshop Manual for any required special tools

WARRANTY:

NOTE:

Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only.

Always refer to DDW to obtain the latest repair

time.

DDW requires the use of causal part numbers. Labor only claims must show the causal part number with a quantity of zero.

Normal Warranty policies and procedures apply

REPAIR PROCEDURE

PERFORM A-PILLAR CREAK REPAIR

CAUTION:

To avoid cross-contamination (galvanic corrosion), this repair must be carried out using either a new unused drill bit or an aluminum repair-only

drill bit.

1. Refer to Workshop Manual section 303-14C / D: Electronic

Engine Controls, and remove the Engine control module

(ECM).

2. Using suitable tape, seal the air box to avoid swarf contamination.

3. From the panel edge, measure 10mm.

^ Using a suitable marker, mark the first fixing.

^ Measure and mark the second fixing 40mm from the first.

CAUTION:

To avoid cross-contamination (galvanic corrosion), this repair must be carried out using either a new unused drill bit or an aluminum

repair-only drill bit.

4. Using a new unused or aluminum repair-only 6.9mm drill bit, drill through the two (2) marked fixings.

5. Clean and de-burr the drilled holes.

6. Remove all swarf from the drilling and de-burring processes.

7. Prime paint the raw edge of the drilled holes.

NOTE:

The prime paint must be dry before installing the

rivets.

NOTE:

Make sure the rivets are fully seated.

8. Install the two (2) new rivets to the drilled holes.

9. Remove and discard the tape from the air box.

10. Refer to Workshop Manual section 303-14: Electronic Engine Controls, and install the Engine control module (ECM).