GUIDELINES FOR SUBMITTING A BRAKE NOISE EPQR
TECHNICAL SERVICE BULLETIN
Reference Number(s): SSM71966, Date of Issue: October 23, 2014
SERVICE INFORMATION
Symptom 301000 Service Brake System
ISSUE
Submitting a Brake Noise EPQR. Specifically related to front brake disc grooving
causing a noise and/or judder issue.
CAUSE
Under Investigation
ACTION
With all customer complaints of a brake noise concern where there is no published
repair in a TSB or SSM, we request an EPQR is submitted for every occurrence based on
the following guidelines:
A. please attach a video and/or sound recording of the brake noise to your EPQR.
The EPQR system currently accepts the following audio/video file types: avi, mov,
mp3, mp4, mpg, vid, wav and wmv with a file size limit of up to 5Mb. Should your
recording device create a file other than the accepted file types, please e-mail
the file to ashenton@jaguarlandrover.com and reference your EPQR in the e-mail.
B. type of noise (ie. squeal, groan, graunch, grind, click, rattle, other)
C. front or rear axle
D. direction of wheel rotation (forward, reverse)
E. hot or cold brakes (ie, only happens in the morning on initial drive...or
conversely, happens after brakes are at full operating temp...also, is the ambient
air dry or humid - if it appears to be a factor in the case)
F. vehicle speed/circumstances (ie, rolling up to a stop light, crawling in stop and
go traffic, local roads/routine driving, or highway speeds such as exit ramp
braking)
JAGUAR: XK/X150; F-TYPE/X152; XJ/X351; XF/X250
CATEGORY: Chassis
NOTE: many current smart phones produce desired MP4 video/sound files that
are of great use to Engineering. Engineering has sophisticated
frequency analysis equipment that has been used to resolve prior
issues that now have published fixes in service bulletins.
2015 Jaguar XK
GUIDELINES FOR SUBMITTING A BRAKE NOISE EPQR
2019年6月17日 15:1 11:358 Page 1 © 2011 Mitchell Repair Information Company, LLC.
G. brake pedal application (light, normal or heavy)
H. original pads from factory ? (if so, amount of remaining friction material in mm)
I. noise came after routine brake service ? (if so, were new discs installed at that
time ? elapsed mileage since brake service ?)
J. was the vehicle recently subjected to any unusual use ? (ie. off-roading in
mud/water/sand, towing a heavy trailer, etc)
RATINGS
Technicians - Please rate this SSM and provide comments so that future communications
can be improved.
1 = Poor - Basic information provided - The SSM does not help me resolve the customer
concern.
3 = Average - Adequate information provided - The SSM partially helps me resolve the
customer concern.
5 = Excellent - All required information provided to resolve the customer concern.
2015 Jaguar XK
GUIDELINES FOR SUBMITTING A BRAKE NOISE EPQR
2019年6月17日 15:11:35 Page 2 © 2011 Mitchell Repair Information Company, LLC.
Diagnostic and Repair Information ,Wiring Diagrams. DTC. TSB. Types: TSB, DTC, Wiring Diagrams, OEM Procedures. Trusted by more than 400,000 technicians. OEM accurate fix for faster repairs. Repair Procedures and Labor Times. Factory Auto Repair info. Request A Demo Today. Factory-Correct Diagrams. Factory Part Numbers. Maintenance Schedules. Repair Procedures. Labor Times. Types: TSB, DTC.car insurance, auto insurance, auto, car, vehicle, insurance, quote, quotes, online, insurance，auto, autos, car, cars, vehicle, vehicles, used car, pre-owned car, pre-owned vehicle, used auto, used vehicle, rental，auto racing news, car racing news
TECHNICAL SERVICE BULLETIN
Reference Number(s): SSM71966, Date of Issue: October 23, 2014
SERVICE INFORMATION
Symptom 301000 Service Brake System
ISSUE
Submitting a Brake Noise EPQR. Specifically related to front brake disc grooving
causing a noise and/or judder issue.
CAUSE
Under Investigation
ACTION
With all customer complaints of a brake noise concern where there is no published
repair in a TSB or SSM, we request an EPQR is submitted for every occurrence based on
the following guidelines:
A. please attach a video and/or sound recording of the brake noise to your EPQR.
The EPQR system currently accepts the following audio/video file types: avi, mov,
mp3, mp4, mpg, vid, wav and wmv with a file size limit of up to 5Mb. Should your
recording device create a file other than the accepted file types, please e-mail
the file to ashenton@jaguarlandrover.com and reference your EPQR in the e-mail.
B. type of noise (ie. squeal, groan, graunch, grind, click, rattle, other)
C. front or rear axle
D. direction of wheel rotation (forward, reverse)
E. hot or cold brakes (ie, only happens in the morning on initial drive...or
conversely, happens after brakes are at full operating temp...also, is the ambient
air dry or humid - if it appears to be a factor in the case)
F. vehicle speed/circumstances (ie, rolling up to a stop light, crawling in stop and
go traffic, local roads/routine driving, or highway speeds such as exit ramp
braking)
JAGUAR: XK/X150; F-TYPE/X152; XJ/X351; XF/X250
CATEGORY: Chassis
NOTE: many current smart phones produce desired MP4 video/sound files that
are of great use to Engineering. Engineering has sophisticated
frequency analysis equipment that has been used to resolve prior
issues that now have published fixes in service bulletins.
2015 Jaguar XK
GUIDELINES FOR SUBMITTING A BRAKE NOISE EPQR
2019年6月17日 15:1 11:358 Page 1 © 2011 Mitchell Repair Information Company, LLC.
G. brake pedal application (light, normal or heavy)
H. original pads from factory ? (if so, amount of remaining friction material in mm)
I. noise came after routine brake service ? (if so, were new discs installed at that
time ? elapsed mileage since brake service ?)
J. was the vehicle recently subjected to any unusual use ? (ie. off-roading in
mud/water/sand, towing a heavy trailer, etc)
RATINGS
Technicians - Please rate this SSM and provide comments so that future communications
can be improved.
1 = Poor - Basic information provided - The SSM does not help me resolve the customer
concern.
3 = Average - Adequate information provided - The SSM partially helps me resolve the
customer concern.
5 = Excellent - All required information provided to resolve the customer concern.
2015 Jaguar XK
GUIDELINES FOR SUBMITTING A BRAKE NOISE EPQR
2019年6月17日 15:11:35 Page 2 © 2011 Mitchell Repair Information Company, LLC.
Diagnostic and Repair Information ,Wiring Diagrams. DTC. TSB. Types: TSB, DTC, Wiring Diagrams, OEM Procedures. Trusted by more than 400,000 technicians. OEM accurate fix for faster repairs. Repair Procedures and Labor Times. Factory Auto Repair info. Request A Demo Today. Factory-Correct Diagrams. Factory Part Numbers. Maintenance Schedules. Repair Procedures. Labor Times. Types: TSB, DTC.car insurance, auto insurance, auto, car, vehicle, insurance, quote, quotes, online, insurance，auto, autos, car, cars, vehicle, vehicles, used car, pre-owned car, pre-owned vehicle, used auto, used vehicle, rental，auto racing news, car racing news